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Journal Articles
Leadership & Organization Development Journal (2010) 31 (8): 761–762.
Published: 02 November 2010
... and stimulating. This interactive element, coupled with the exciting fire‐fighting theme, all contribute to making this book a highly worthwhile read – and not just for those involved in high‐pressured meetings; this book offers valuable insight for anyone dealing with difficult people on an on‐going basis...
