... the mediating mechanism of organizational cynicism. It further investigates procedural justice as a boundary condition and tests the causal influence of CSR on cynicism using an experimental design. Design/methodology/approach A two-study mixed-method design was employed. Study 1 surveyed 216 manufacturing...

...Shaoping Qiu; Larry Dooley Purpose The paper aimed (1) to examine the mediating effects of procedural justice perception and trust in leaders between servant leadership and customer-oriented organizational citizenship behavior and (2) to investigate the relationships between procedural justice...