...Víctor Reyes‐Alcázar; Belén Sotillos‐González; Antonio Torres‐Olivera Purpose The purpose of this paper is to develop and describe the symbolic value of quality awards as a key indicator of recognition that public organizations have reached in the scope of quality management and continuous...

...Antony Clark; Alex Appleby Looks at the growing importance of quality management in local government. Explores the work undertaken in three London Borough Councils and one District Council in Essex which are attempting to apply management principles to all areas of their activity. Compares each...

...Alex Appleby; Antony Clark Looks at the growing importance of quality management in local government. Identifies the current thinking behind total quality and the need to apply established theory in the public domain, and explores the approaches and methodologies which are currently available to do...