.../approach The hypotheses were tested with a sample of 302 employees from a passenger transport company in China. Findings Results demonstrate that servant leadership was positively related to extra-role customer service and that this relation was mediated by relational identification. In addition...

.... The purpose of this paper is to contribute to this gap by examining the effect of supervisor positive humor on newcomers’ adjustment. In doing so, the authors highlighted relational identification with the supervisor as a mediating mechanism that explains the aforementioned association. Design/methodology...