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Keywords: Service recovery culture
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Journal Articles
Perceived TMT transformational leadership and a service recovery culture: the moderating role of gender diversity
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Leadership & Organization Development Journal (2020) 41 (8): 1171–1186.
Published: 23 September 2020
...Jeremy Galbreath; Douglas Hoffman; Gabriel Gonzalez; Mohammed Quaddus Purpose This is an exploratory study with the purpose of empirically testing and advancing knowledge on the relationship between top management team (TMT) leadership styles and a service recovery culture. A further test explores...
