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Keywords: Service worker
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Journal Articles
Anti-harassment policy, manager integrity and intention to report customer sexual harassment: A Taiwanese case study
Available to Purchase
Leadership & Organization Development Journal (2015) 36 (5): 570–591.
Published: 06 July 2015
...Lu-Ming Tseng; Yue-Min Kang Purpose – Prior research showed that sexual harassment by customers is a widespread and serious problem for service workers. However, some of the service workers may be unwilling to report this problem to their managers because customers are important for them...
