...Anne Murphy It delights me as a reader that I have found such gems which I can now use to provoke difficult reflection among the staff of the unit under review! They are of more immediate value to me than the standard checklists and KPIs we are obliged to use in reform exercises...

... will leave. They will believe that no one cares about their development. “We’d like you to help us craft the framework for the development strategy, and help us implement it.” Continuing development Performance Standards Competences Salesforce Inertia: Tendency of a body to resist...

... in the way of teaching. Responsibility – the extent to which staff perceived that their head allowed them to get on with the job and have accountability for the results. Standards – the extent to which the staff perceived the head put an emphasis on setting challenging and realistic...