... on the development of innovation (dynamic) capabilities of a strategic alliance than on the development of operational (substantive) capabilities, and that transactional leadership behaviors mainly preserve operational capabilities. Design/methodology/approach – The author used in-depth expert interviews...

..., and the general background questions were related to customer segmentation and relationship management. Channel relationships Facilities Services Supply chain management Services marketing Strategic alliances Traditionally, only markets and hierarchies have been considered in economic science...

... from the small business perspective in a cross‐cultural setting. © Emerald Group Publishing Limited 2006 Management styles International business Small enterprises Channel relationships Cross‐cultural studies Strategic alliances The rapid globalization of the world economy has...

..., such as installation and training, are more directly visible to the customer than low‐contact services, such as repair. © Emerald Group Publishing Limited 2006 Outsourcing Change management Strategic alliances Services Industrial services For two diametrically‐opposed reasons, services...

... to keeping up with demand, and responding with innovative products and solutions. Managers should also be open to making use of new perspectives which might ultimately change the core mission of the company. © Emerald Group Publishing Limited 2005 Leadership Knowledge management Strategic...