...Kim Kreisler Buch; Anna Tolentino Purpose The purpose of this study is to test two common assumptions underlying the success of total quality management (TQM): that change occurs as training imparts new knowledge needed by employees to effectively participate in the intervention...

...Benjamin Osayawe Ehigie; Regina Clement Akpan Total quality management (TQM) as an emergent management technique from dissatisfaction with other existing techniques, is implemented in Nigeria, with some difficulties. Leadership styles and reward are therefore considered as psychological variables...

... that the leadership styles that involve human interaction and encourage participative decision making are supportive of open and collaborative QFD methodologies. © MCB UP Limited 2003 Quality function deployment Total quality management Leadership United Arab Emirates Many firms have reached...

...Kim Buch; Drew Rivers Examines the effects of a total quality management initiative on a department in a mid‐sized utility company in the USA. A longitudinal design was used to examine the effects of total quality management on performance measures and employee satisfaction over time, and a cross...

... through behaviours such as listening, clarifying, negotiating and, willingness to explore alternatives. © MCB UP Limited 1996 Australia Commitment Corporate culture Leadership Organizational change Total quality management This paper examines the fundamental issues surrounding...

...Dianne Lewis Presents the second in a series of two articles tracing the saga of the organizational culture literature from the organization development model through to the recent interest in total quality management (TQM), forming a link between the three concepts. It is argued that, while TQM...