... implications Inspiration from this case on work methods and involvement of employees can be used on other change efforts. Social implications This study provides knowledge on leadership capabilities needed for facilitation of transformational change. Originality/value Few transformational change...

..., and support service staff as well as all levels from frontline to senior leaders. The 23 participants consisted of 13 women and ten men. Findings The qualitative analysis showed that participants reported experiences of transformational change, where contextual conditions as well as personal...