..., the literature provides limited guidance on the service quality criteria that affect student retention in HEIs in the United Arab Emirates (UAE). Therefore, this study aims to examine the impact of service quality dimensions on student retention and the mediating role of student satisfaction using a modified...

... of the adaptations freshmen students have to undergo while studying at an American university in the United Arab Emirates (UAE). Design/methodology/approach This study is conducted at an American university in the UAE and involved 152 freshmen students, investigating their challenges to adapting...

... in the UAE and mandatory for all first-year Emirati students. With a population of approximately of 5,300 female and 1,200 male Emirati nationals, the university has a global awareness learning outcome aiming to increase students' socially responsible perspective. To this end, part of the Life Skills course...