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Keywords: Small‐ to medium‐sized enterprises
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Journal Articles
The implementation and application of the business excellence model in SMEs
Available to Purchase
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2002) 17 (1-2): 26–35.
Published: 01 February 2002
...A.M.D. Armitage This paper reports two case studies of the use of the business excellence model (BEM) in two small‐ to medium‐sized enterprises (SMEs) which entered the 1999 East of England Excellence (EEE) regional Quality Award. The experiences of these organisations will be discussed...
Journal Articles
Use of measurement and charts to inform management decisions
Available to Purchase
Journal:
Managerial Auditing Journal
Managerial Auditing Journal (2002) 17 (1-2): 16–19.
Published: 01 February 2002
... quality improvement tools can lead to enormous gains by companies, especially small‐ to medium‐sized enterprises (SMEs) but the messages are sometimes ignored. One explanation is that the quality improvers are not competent in communicating the plan and their ideas, methods, results and successes. As much...
