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Volume 1, Issue 2
1 February 1997
Measuring Business Excellence Cover Image for Volume 1, Issue 2
Review Article| February 01 1997

A DIAL FOR CUSTOMER VALUE Available to Purchase

Jim Humphris
Jim Humphris
Director and managing consultant of Symbia Ltd, a London‐based provider of business performance improvement services
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1997
Measuring Business Excellence (1997) 1 (2): 42–45.
https://doi.org/10.1108/eb025482

Symbia's Customer Barometer offers a supplier the means to gauge how it is performing against the real needs of its customers and to cement a long‐term relationship, says Jim Humphris.

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© MCB UP Limited
1997
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