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Volume 1, Issue 2
1 February 1997
Measuring Business Excellence Cover Image for Volume 1, Issue 2
Review Article| February 01 1997

THE EDGE OF satisfaction Available to Purchase

Marion Loveday
Marion Loveday
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1997
Measuring Business Excellence (1997) 1 (2): 46–48.
https://doi.org/10.1108/eb025483

What influence does customer loyalty have on the effectiveness of customer satisfaction as a measure of success? A three‐year study by the European Foundation for Quality Management uncovered some important links which are reflected in the latest revisions to the European model for business excellence.

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© MCB UP Limited
1997
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