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Volume 3, Issue 1
1 January 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 1
Review Article| January 01 1999

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Jeffrey T Luftig
Jeffrey T Luftig
Senior instructor in the management division of the College of Business at the University of Colorado, Boulder, Colorado. He is also president emeritus of Luftig & Warren International, a consulting firm which has worked with a significant number major companies world‐wide, and has also written textbooks and articles on business performance improvement, the quality sciences and experimental design.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (1): 20–25.
https://doi.org/10.1108/eb025561

An overview of a productivity metric for profitability enhancement and focused cost reduction that addresses the reasons why many cost or quality initiatives under‐deliver or fail to turn efficiency ‘improvements’ into increased profit.

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© MCB UP Limited
1999
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