a Practical SCORE FOR BUSINESS EXCELLENCE Available to Purchase

For businesses a major drawback of self‐assessments based on quality award models is the amount of precious time and effort they require. Based on work with a major European service company, a ‘quick’ approach has been developed by Aarhus School of Business. In the second of two articles, Jens Dahlgaard and Jakob Eskildsen explain its new method for scoring business excellence and compare it with established approaches.