Skip to Main Content
Article navigation
Volume 3, Issue 2
1 February 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 2
Review Article| February 01 1999

HOW TO PRODUCE better SERVICE

Arthur Romeijn;
Arthur Romeijn
Senior consultant with Berenschot Batalas, Utrecht, The Netherlands
Search for other works by this author on:
This Site
PubMed
Google Scholar
Teun Hardjono
Teun Hardjono
Professor Quality and Certification, Erasmus University Rotterdam, The Netherlands, and director of the Institute of Quality, Durability and Innovation (KDI) in Rotterdam
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (2): 16–21.
https://doi.org/10.1108/eb038873

Services are of growing competitive importance but many people have difficulty with managing their provision. Adopting a production‐based perspective shows more clearly how the process can be modelled and managed. The key to long‐term success is using this approach to identify, understand and prioritize customer needs and expectations.

This content is only available via PDF.
© MCB UP Limited
1999
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
124 Views
View Metrics
Sustainability and market performance: an empirical study in the Indian small businesses context
The performance measurement and management practices empowered by coaching: an empirical investigation in SMEs and large organizations
Measuring social entrepreneurial performance: unveiling the role of corporate social entrepreneurship, innovative orientation and social inclusion
Organisational ambidexterity performance management via socio-economic performance metrics

Suggested Reading

Reliability of Soldered Joints: A Description of the State of the Art: Part 1
Soldering & Surface Mount Technology (January,1990)
Fretting corrosion of lubricated tin‐plated contacts
Industrial Lubrication and Tribology (August,2008)
Theory C: the near future of quality management
The TQM Journal (October,2014)
MISSING THE LINK
Measuring Business Excellence (April,1999)
Co-producing addiction aftercare
Drugs and Alcohol Today (November,2013)

Related Chapters

Producer Responsibility in the EC
Sustainable Waste Management: Proceedings of the International Symposium held at the University of Dundee, Scotland, UK on 9–11 September 2003
Producer Responsibility for Used Tyres in the UK
Sustainable Waste Management and Recycling: Used/Post-Consumer Tyres: Proceedings of the International Conference organised by the Concrete and Masonry Research Group and held at Kingston University - London on 14-15 September 2004.
Waste Generation Issues in Petroleum Producing Communities in Nigeria
Sustainable Waste Management: Proceedings of the International Symposium held at the University of Dundee, Scotland, UK on 9–11 September 2003

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal