Factors affecting the relationship between total quality management and organizational performance
Factors affecting the relationship between total quality management and organizational performance
Lloréns Montes, F.J., Verdú Jover, A. and Molina Fernández,L.M., International Journal of Quality and Reliability Management, 2003,Vol. 20 No. 2.
Touches on TQM's impact on organizational management as entry to a summary of main studies into the relationship between TQM and organizational performance. Covers definitions of TQM and discusses contributions regarding TQM impact on financial and business performance and organizational effectiveness. Mentions other factors that might contribute to the short-term "boost" often following TQM programs. Draws these threads together in a model explaining the relationship between TQM and organizational performance, its linked elements covering both the classical fitting of TQM to business aspects, and staff learning and knowledge application, namely: TQM content and elements; cultural change; person-system interactions; behavioral processes; learning; business orientation environment; and, organizational "fit". Justifies their inclusion and critiques related literature contributions. Synthesizes seven propositions on TQM's relationship with organizational performance that should be considered jointly with TQM content and elements when considering TQM implementation. Suggests future research should focus on providing empirical evidence for the relationships proposed.
