Issues

B2b, old economy businesses and the role of quality: part 1 – the simple alternative

A.R.T. Williams; B.G. Dale; R.L. Visser; T. Van der Wiele
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Strategic Deployment: A Key To Profitable Growth: Matching Capabilities and Plans To Customer Needs

Joseph A. DeFeo; Alexander Janssen
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Developing best value in a scottish local authority

James Sheffield; Paul Coleshill
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Measuring critical factors of tqm

Jaideep Motwani
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Performance measurement in not‐for‐profit and public‐sector organisations

Malcolm Macpherson
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The performance prism in practice

Andy Neely; Chris Adams; Paul Crowe
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Balanced scorecard: a rising trend in strategic performance measurement

Khim Ling Sim; Hian Chye Koh
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Events

Events

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Focus on books

Creating Quality – Process Design for Results

Chu-Hua Kuei
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Focus on the net

Focus on the net

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Key readings

Business process re-engineering implementations using Internet technology

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Supporting the "soft" side of business process re-engineering

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How to succeed at re-engineering

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Electronic commerce: re-engineering the buyer-supplier interface

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Are patients really consumers?

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Revisiting BPR: a holistic review of practice and development

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The development of a model for total quality health care

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The roles of TQM and BPR in organizational change strategies: a case study investigation

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A developmental performance framework for primary care

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Quality management in German health care – the EFQM excellence model

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News focus

Research gives green light to ISO 9000 revision

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Quality focus

Communication - the route to successful change management: lessons from the Guinness Integrated Business Programme

Mark Collyer
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Preventing e-business pain

H.W. "Chip" Pierpoint
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Bring back BPR – all is forgiven

Professor Mohamed Zairi
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Quality in healthcare: medical or managerial?

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Are you looking forward to your surgery?

Evert Gummesson
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Viewpoint

Viewpoint

Sue Jackson
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