Issues

Evolution towards excellence: use of business excellence programs by Canadian organizations

Kathryn Boys; Anne Wilcock; Stanislav Karapetrovic; May Aung
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Analysing the requirements of performance measurement systems

Stefan Tangen
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Premium growth, underwriting return and segment analysis

Joseph Calandro, Jr; Robert Flynn
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Dumbing down performance measures

Paul Walsh
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Application of the Balanced Scorecard in Spanish private health‐care management

Ignacio Urrutia; Scott D. Eriksen
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Project outcomes and outputs: making the intangible tangible

Kersti Nogeste; Derek H.T. Walker
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Editorial

Insights from research

Mike Bourne; Mike Kennerley
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News, publications and reviews

Announcement

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Publications

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Events

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Note from the publisher

Outstanding Doctoral Research Awards

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