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Journal Articles

EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Arash Shahin, Hadi Balouei Jamkhaneh, Sayedeh Zahra Hosseini Cheryani

Measuring Business Excellence (2014) 18 (3): 38–56.

https://doi.org/10.1108/MBE-12-2012-0057

Published: 12 August 2014

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Journal Articles

An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Arash Shahin, Ali Attafar, Monireh Samea

Measuring Business Excellence (2012) 16 (3): 84–99.

https://doi.org/10.1108/13683041211257439

Published: 24 August 2012

View article titled, An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

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