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Journal Articles

Quality & Performance Excellence: Management, Organisation and Strategy (5th ed.)

K. Narasimhan

Measuring Business Excellence (2009) 13 (2): 51–52.

https://doi.org/10.1108/13683040910961216

Published: 29 May 2009

View article titled, Quality & Performance Excellence: Management, Organisation and Strategy (5th ed.)

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Journal Articles

The Certified Manager of Quality/Organizational Excellence Handbook (3rd ed.)

K. Narasimhan

Measuring Business Excellence (2009) 13 (2): 53–54.

https://doi.org/10.1108/13683040910961234

Published: 29 May 2009

View article titled, The Certified Manager of Quality/Organizational Excellence Handbook (3rd ed.)

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Journal Articles

TPS‐Lean Six Sigma: Linking Human Capital to Lean Six Sigma

K. Narasimhan

Measuring Business Excellence (2009) 13 (2): 52–53.

https://doi.org/10.1108/13683040910961225

Published: 29 May 2009

View article titled, TPS‐Lean Six Sigma: Linking Human Capital to Lean Six Sigma

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Journal Articles

ISO 9000 Quality Systems Handbook (5th ed.)

K. Narasimhan

Measuring Business Excellence (2008) 12 (3): 78.

https://doi.org/10.1108/13683040810900421

Published: 29 August 2008

View article titled, ISO 9000 Quality Systems Handbook (5th ed.)

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Journal Articles

The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)

K. Narasimhan

Measuring Business Excellence (2008) 12 (3): 76–77.

https://doi.org/10.1108/13683040810900412

Published: 29 August 2008

View article titled, The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)

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Journal Articles

Personal Balanced Scorecard

K. Narasimhan

Measuring Business Excellence (2007) 11 (3): 93–94.

https://doi.org/10.1108/mbe.2007.11.3.93.1

Published: 04 September 2007

View article titled, Personal Balanced Scorecard

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Journal Articles

Benefit Realisation Management: A Practical Guide to Achieving Benefits through Change

K. Narasimhan

Measuring Business Excellence (2007) 11 (2): 85–86.

https://doi.org/10.1108/mbe.2007.11.2.85.3

Published: 05 June 2007

View article titled, Benefit Realisation Management: A Practical Guide to Achieving Benefits through Change

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Journal Articles

Six Sigma for Growth: Driving Profitable Top‐Line Results

K. Narasimhan

Measuring Business Excellence (2007) 11 (2): 84–85.

https://doi.org/10.1108/mbe.2007.11.2.84.2

Published: 05 June 2007

View article titled, Six Sigma for Growth: Driving Profitable Top‐Line Results

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Journal Articles

Measuring Customer Service Effectiveness

K. Narasimhan

Measuring Business Excellence (2006) 10 (2): 112.

https://doi.org/10.1108/13683040610668747

Published: 01 April 2006

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Journal Articles

How to Measure Customer Satisfaction (2nd Edition)

K. Narasimhan

Measuring Business Excellence (2006) 10 (1): 80.

https://doi.org/10.1108/13683040610652230

Published: 01 January 2006

View article titled, How to Measure Customer Satisfaction (2nd Edition)

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Journal Articles

Pursuing Excellence in Higher Education: Eight Fundamental Challenges

K. Narasimhan

Measuring Business Excellence (2005) 9 (3): 69–70.

https://doi.org/10.1108/13683040510617014

Published: 01 September 2005

View article titled, Pursuing Excellence in Higher Education: Eight Fundamental Challenges

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Journal Articles

ISO 9001:2000 Quality Registration Step by Step (3rd ed.)

K. Narasimhan

Measuring Business Excellence (2005) 9 (2): 76.

https://doi.org/10.1108/13683040510602911

Published: 01 June 2005

View article titled, ISO 9001:2000 Quality Registration Step by Step (3rd ed.)

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Journal Articles

The Goal: A Process of Ongoing Improvement

K. Narasimhan

Measuring Business Excellence (2005) 9 (1): 76.

https://doi.org/10.1108/13683040510588882

Published: 01 March 2005

View article titled, The Goal: A Process of Ongoing Improvement

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Journal Articles

Successful Customer Relationship Marketing and The Customer Management Scorecard: Managing CRM for Profit

K. Narasimhan

Measuring Business Excellence (2004) 8 (3)

https://doi.org/10.1108/mbe.2004.26708cae.001

Published: 01 September 2004

View article titled, Successful Customer Relationship Marketing and The Customer Management Scorecard: Managing CRM for Profit

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Journal Articles

Performance Management

K. Narasimhan

Measuring Business Excellence (2004) 8 (3)

https://doi.org/10.1108/mbe.2004.26708cae.002

Published: 01 September 2004

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Journal Articles

Quest for Balance: The Human Element in Performance Management Systems

K. Narasimhan

Measuring Business Excellence (2004) 8 (2)

https://doi.org/10.1108/mbe.2004.26708bae.001

Published: 01 June 2004

View article titled, Quest for Balance: The Human Element in Performance Management Systems

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Journal Articles

Balanced Scorecard STEP-BY-STEP: Maximizing Performance and Maintaining Results and Balanced Scorecard STEP-BY-STEP: For Government and Nonprofit Agencies

K. Narasimhan

Measuring Business Excellence (2004) 8 (1)

https://doi.org/10.1108/mbe.2004.26708aae.003

Published: 01 March 2004

View article titled, Balanced Scorecard STEP-BY-STEP: Maximizing Performance and Maintaining Results and Balanced Scorecard STEP-BY-STEP: For Government and Nonprofit Agencies

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Journal Articles

From Cost to Performance Management

K. Narasimhan

Measuring Business Excellence (2004) 8 (1)

https://doi.org/10.1108/mbe.2004.26708aae.001

Published: 01 March 2004

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Journal Articles

Activity Based Management: Improving Processes and Profitability

K. Narasimhan

Measuring Business Excellence (2003) 7 (2)

https://doi.org/10.1108/mbe.2003.26707bae.009

Published: 01 June 2003

View article titled, Activity Based Management: Improving Processes and Profitability

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Journal Articles

Handbook of Performance Measurement: Incorporating Supplement 2

K. Narasimhan

Measuring Business Excellence (2003) 7 (1)

https://doi.org/10.1108/mbe.2003.26707aae.011

Published: 01 March 2003

View article titled, Handbook of Performance Measurement: Incorporating Supplement 2

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Format

Journal

Type

Issue Section

Date

Availability

Quality & Performance Excellence: Management, Organisation and Strategy (5th ed.)

The Certified Manager of Quality/Organizational Excellence Handbook (3rd ed.)

TPS‐Lean Six Sigma: Linking Human Capital to Lean Six Sigma

ISO 9000 Quality Systems Handbook (5th ed.)

The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)

Personal Balanced Scorecard

Benefit Realisation Management: A Practical Guide to Achieving Benefits through Change

Six Sigma for Growth: Driving Profitable Top‐Line Results

Measuring Customer Service Effectiveness

How to Measure Customer Satisfaction (2nd Edition)

Pursuing Excellence in Higher Education: Eight Fundamental Challenges

ISO 9001:2000 Quality Registration Step by Step (3rd ed.)

The Goal: A Process of Ongoing Improvement

Successful Customer Relationship Marketing and The Customer Management Scorecard: Managing CRM for Profit

Performance Management

Quest for Balance: The Human Element in Performance Management Systems

Balanced Scorecard STEP-BY-STEP: Maximizing Performance and Maintaining Results and Balanced Scorecard STEP-BY-STEP: For Government and Nonprofit Agencies

From Cost to Performance Management

Activity Based Management: Improving Processes and Profitability

Handbook of Performance Measurement: Incorporating Supplement 2

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