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Keywords: Contingency planning
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Journal Articles
Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää, Sanna Pekkola, Juhani Ukko
Journal:
Measuring Business Excellence
Measuring Business Excellence (2012) 16 (1): 43–52.
Published: 16 March 2012
.... Service operations Performance management Performance measures Contingency planning Contingency theory Measurement Management Performance Measurement of service operations has proven to be a significant challenge (Berry and Bendapudi, 2007 ; Grönroos and Ojasalo, 2004). Many...
Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2001) 5 (3): 16–23.
Published: 01 September 2001
... learning and product innovation. Product innovation Knowledge management Contingency planning Performance measurement For over 20 years successful product innovation has been considered a key requirement for business success. Under the joint pressures of an increasingly demanding and global...
