... of the European Foundation for Quality Management (EFQM) may foster the implementation of Green Supply Chain Management practices and Eco-innovation that ultimately will contribute to better business performance. Design/methodology/approach Data from 264 Spanish industrial companies with more than 100...

... on criteria in excellence models since their creation and empirically analyses and compares the results with the vision of the managers. Findings The results show that the estimated weight of criteria in the European Foundation for Quality Management (EFQM) model (both directly perceived by managers...

...Arash Shahin; Hadi Balouei Jamkhaneh; Sayedeh Zahra Hosseini Cheryani Purpose – The major aim of this investigation is to propose a novel approach for evaluating the implementation of the European Quality Award, i.e. the model of European Foundation for Quality Management (EFQM). Design...

...B.G. Dale; M. Zairi; A. Van der Wiele; A.R.T. Williams This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from...