... in knowledge flows were recognized. The paper combines conceptual analysis and empirical findings. The empirical data were collected in the autumn of 2010 and consist of 32 thematic interviews in two units of a healthcare organization in Finland. The themes of the interviews are related to current knowledge...

... of measurement for managing value creation. Design/methodology/approach The study is based on empirical data gathered by a questionnaire targeted at companies representing different industries in Finland. The data are analyzed in terms of company size, R&D intensity and the nature...

... organisations. is meager. This paper provides new information about the issue in Finnish welfare services. © Emerald Group Publishing Limited 2011 Welfare services Performance Measurement Management Finland Organizational performance In Europe demand for welfare services outstrips...