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Keywords: Gap
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2012) 16 (3): 84–99.
Published: 24 August 2012
... different regions of the city of Isfahan, the services quality gap was measured and the OAE indicator performance was calculated. In OAE, the quality ratio was measured based on the quality gap, and performance and availability ratios were measured based on the characteristics of the recycling pavilion...
