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Keywords: Knowledge management
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Journal Articles
Measuring Business Excellence (2023) 27 (4): 651–662.
Published: 06 November 2023
... and inexpensive technology (e.g. e-mail service, video call and text messaging). Research limitations/implications The study contributes to the organisational development and knowledge management fields with novel insights on how information exchange and circular economy are related and can be facilitated...
Journal Articles
Journal Articles
Measuring Business Excellence (2022) 26 (1): 39–51.
Published: 10 May 2021
...Kathrin Kirchner; Rasmus Jørgensen; Ettore Bolisani; Enrico Scarso Purpose Enterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge management (KM) processes. However, such benefits...
Journal Articles
Measuring Business Excellence (2021) 25 (4): 421–433.
Published: 09 November 2020
...Ellen Belitzky; Christian Bach; Erika Belitzky Purpose This study aims to understand how healthcare social media offer nonmedical psycho-social support for pediatric oncology patients and their care community and how social media can be exploited for healthcare knowledge management. Design...
Journal Articles
Measuring Business Excellence (2020) 24 (1): 1–23.
Published: 12 December 2019
... a variety of tools for communication (e.g. email, chat, online communities, Web conferencing), task coordination (e.g. calendar, project management) and a project’s knowledge management (e.g. Wiki, blog, document collaboration, social media) on a single platform (“suite”). In the literature, various terms...
Journal Articles
Measuring Business Excellence (2020) 24 (1): 52–68.
Published: 06 December 2019
.... Thus, health communities and knowledge ecosystems need safe places for “unverified” knowledge to ensure that the important trends and unresolved questions are not missed. Originality/value This study proposes a new health knowledge management approach for communities, which is more than clinical...
Journal Articles
Measuring Business Excellence (2019) 23 (2): 149–164.
Published: 31 May 2019
...Alena Klapalová Purpose The purpose of this paper is to provide a multidimensional understanding of the management of feedback from customer product returns and the management practices that lead to the occurrence of product returns in the context of knowledge management. The characteristics...
Journal Articles
Measuring Business Excellence (2019) 23 (1): 80–90.
Published: 29 January 2019
...@iao.fraunhofer.de 27 11 2018 27 11 2018 17 12 2018 Management information systems Knowledge management Technology adaption Product life cycle management Technology database Technology repository These days, one of the biggest challenges in engineering and manufacturing...
Journal Articles
Measuring Business Excellence (2018) 22 (3): 315–332.
Published: 07 September 2018
...Tatiana Gavrilova; Artem Alsufyev; Anastasiia Pleshkova Purpose The purpose of this paper is to develop the model of knowledge management influence on company performance for further empirical testing of the links between knowledge management practices and processes and organizational performance...
Journal Articles
Measuring Business Excellence (2015) 19 (2): 57–70.
Published: 18 May 2015
...Francesco Galati Purpose – The purpose of this paper is to combine different perspectives concerning knowledge management (KM), thus developing a theoretical framework that could be used, as a basic strategic tool, both to control and to plan KM level of implementation. Design/methodology...
Journal Articles
Measuring Business Excellence (2014) 18 (3): 57–72.
Published: 12 August 2014
...Barbara Bigliardi; Francesco Galati; Alberto Petroni Purpose – The aim of this paper is twofold: to understand if it is possible to find similarities and dissimilarities among the construction companies in terms of knowledge management (KM) process, identifying the main tools and techniques...
Journal Articles
Measuring Business Excellence (2013) 17 (3): 28–39.
Published: 23 August 2013
...Susanne Durst; Stefan Wilhelm Purpose – This paper seeks to propose and discuss a knowledge management tool which has been designed to enable small to medium-sized enterprises (SMEs) to obtain information about the concentration of relevant knowledge with certain individuals respectively...
Journal Articles
Measuring Business Excellence (2012) 16 (4): 31–41.
Published: 09 November 2012
... Group Publishing Limited 2012 Electronic medical record Interdependence Knowledge management Health services Italy Since the 1990s the Italian health system has been concerned with a process of particular organizational change, through the gradual implementation of a greater synergy...
Journal Articles
Measuring Business Excellence (2012) 16 (4): 54–65.
Published: 09 November 2012
... practices and processes. Findings The paper exemplifies an approach that provides a systematic basis for analyzing different aspects of knowledge management in healthcare processes. The approach provides valuable insights for analyzing knowledge‐based foundations of health services...
Journal Articles
Measuring Business Excellence (2012) 16 (2): 70–82.
Published: 25 May 2012
... (KAVCM). © Emerald Group Publishing Limited 2012 Knowledge assets Value creation Mapping methodology Multi‐criteria decision support methods Knowledge management Analytical hierarchy process Decision support systems Knowledge mapping Nowadays knowledge assets are widely...
Journal Articles
Measuring Business Excellence (2011) 15 (4): 71–80.
Published: 15 November 2011
...Antti Lonnqvist; Marcos Algorta; Fernando Zeballos Purpose The following investigation attempts to identify, describe and analyse the conditions and practices that, as regard to human resources management (HR) and knowledge management (KM), take place in the organisations that have received...
Journal Articles
Measuring Business Excellence (2011) 15 (4): 7–15.
Published: 15 November 2011
...Antti Lonnqvist; Ingi Runar Edvardsson; Gudmundur Kristjan Oskarsson Purpose The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value creation, and measure the ways in which...
Journal Articles
Measuring Business Excellence (2010) 14 (4): 76–84.
Published: 16 November 2010
...Daniela Carlucci; Antonio Lerro; Ettore Bolisani; Fabrizio Damiani Purpose This paper aims to illustrate the peculiar knowledge management (KM) issues in UN peacekeeping, the practices adopted, their practicability and problematic aspects. Design/methodology/approach This case...
Journal Articles
Measuring Business Excellence (2010) 14 (4): 24–34.
Published: 16 November 2010
... company's features. Results have shown that the intangibles objectives and recognition detractors have a transversal and structural nature, and are not focused on a discrete company type or cluster. Originality/value This methodology clarifies the stage of knowledge management implementation...
Journal Articles
Measuring Business Excellence (2010) 14 (3): 16–29.
Published: 31 August 2010
... study to further develop and investigate the knowledge management (KM). Findings The adoption of a phased approach to manage knowledge appears to be a promising means of enhancing the management and transfer of new knowledge derived from the different projects; moreover, the case study...

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