...Vittorio D’Amato; Elena Tosca; Alessandra Ricciardelli; Luca Tuporini Purpose Measurement of the process of management innovation (MI) is critical for both practitioners and academics, yet the literature is scarce and characterized by a diversity of approaches and practices that can be confusing...

...Gennaro Maione; Valentina Toscano; Ivan Burkov Purpose This study aims to verify if information on sustainable development goal (SDG) measurements or achievements is included in nonfinancial reports, highlighting the most disclosed SDGs and the reasons behind their prioritization. Design...

...., 2016). There is limited research on website quality measurement. The website quality is also a multi-dimensional concept, which is often subjectively characterized based on user perceptions (Voon et al., 2009 ; Galati et al., 2016 ; Biswas et al., 2019 ; Sastika et...

...André de Waal Purpose The purpose of this paper is to arrive at a general definition of an HPO and a (practical) way to measure an HPO. Managers are looking for techniques to strengthen their organizations in a way that they cannot only cope with threats but could also quickly take advantage...

... of research on SC resilience measurement that is significant for understanding the level of immunity enterprises possess to unanticipated SC interruptions, and the ability to bounce back after an unforeseen event. Originality/value This paper proposes an integrated Delphi – fuzzy logic framework...

...Miikka Palvalin Purpose Measuring productivity in changing environment is a challenging task for most of the organizations. However, it is very important for managers to measure how the changes in work environment impact on knowledge work productivity. SmartWoW is proving to be a useful tool...

.... Design/methodology/approach A comprehensive literature review followed by field studies conducted with ten hospitals in the southern region of Brazil underlined the scarcity of consistent frameworks applied in practice to measure, monitor and improve environmental performance. A new framework...

...Sanna Pekkola; Sanna Hildén; Johanna Rämö Purpose – This study aims to examine how to measure and evaluate the level at which the management control system of the organisation supports reflective practices. Though the literature on management control has recently recognised the value...

...Harri Laihonen; Aki Jääskeläinen; Sanna Pekkola Purpose – The purpose of this paper is to investigate the implications of the networked and open nature of the service business on performance measurement. The literature has acknowledged that the value of service is increasingly produced by service...

...Kwee Keong Choong Purpose – The purpose of this paper is to identify the required factors that can be considered necessary in conceptualizing the features of an efficient and effective performance measurement system (PMS) that is appropriate in the modern organizational setting. The field...

...Aki Jääskeläinen; Harri Laihonen; Antti Lönnqvist; Miikka Palvalin; Virpi Sillanpää; Sanna Pekkola; Juhani Ukko Purpose The purpose of this paper is to investigate the contingency factors affecting performance measurement in the service context. The paper aims to review the literature...

...Antti Lonnqvist; Virpi Sillanpää Purpose This paper aims to identify the focal elements of performance in Finnish welfare service organisations, how performance is measured in welfare services, and what are management needs regarding the development of performance measurement in the sector...

...Mohammed Laeequddin; B.S. Sahay; Vinita Sahay; K. Abdul Waheed Purpose The purpose of this paper is to develop a context dependent, multi perspective multilevel trust measurement instrument to measure supply chain members' trust. Design/methodology/approach Since trust...

.../methodology/approach The article is informed by a review of the literature on civil service reforms and applications of performance measurements in civil service reforms in Africa in general and specifically in Kenya. Current performance‐oriented reforms/practices and challenges are documented, obstacles...

...Nils O.E. Olsson; Agnar Johansen; Jan Alexander Langlo; Olav Torp Purpose The purpose of this paper is to discuss measurement of project success in an ownership perspective. Design/methodology/approach The research is based on a case study of owner structures in 11 projects...

... book catching the trend of the times and it is hoped it will be followed by further research on the concepts and methodologies presented such that we may be better informed on measuring the contribution of intangibles toward business performance. The fifth chapter goes on to consider the issues...

...G.S. Sureshchandar; Rainer Leisten Purpose Unless the key measures are identified and managed, the entire concept of measurement would end up making one step forward and two steps sideways. The key is to identify those measures that add value to the measurement approach per se. The present...

... that the literature is filled with articles that suggest that many of these projects fail. In this paper, we provide a tool that can be used to measure the implementation of large‐scale improvement efforts and then we demonstrate how we used this tool to assess the implementation of a performance management system...

...Robin Roslender The accountancy profession’s long association with measurement and reporting has ensured that it has made a substantial contribution to the evolving intellectual capital field. While many of the motivations shaping the accounting for intellectual capital project are of a practical...

... capital (IC) may provide the key to quantifying the links but again, work to date has proved that it may not be possible to clearly separate HRM from other management actions to quantify the effects of HRM. A solution based on the IC approach involving rigorous measurement is suggested. At the company...