... which provide conditions in which the operate processes can function effectively and efficiently. In other words, they exist to enable competitive advantage and value creation by delivering value to the internal customer that is the Operate Processes. Manage Processes exist to direct and control...

... to the new books on extending Six Sigma. E.   Abramowich . Six Sigma for Growth: Driving Profitable Top‐Line Results . John Wiley , 2005 . , ISBN: 0‐470‐82133‐7   £39.99 (cloth) 295 pp. © Emerald Group Publishing Limited 2007 --> Six sigma Quality management Process...

... Business excellence Performance measurement Internet Process management The primary measure of the ability to meet customer requirements in both service and manufacturing is process capability, or C_p (C_pl, C_pu or C_{pk). Process capability determines}...