...Firas AlOmari Purpose The purpose of this paper is to gauge the health-care services from a patient’s perspective in five private hospitals in the Syrian capital Damascus. Design/methodology/approach The five dimensions-SERVQUAL model (tangibility, empathy, assurance, reliability...

...Achilleas Kontogeorgos; Dimitrios Tselempis; Stamatis Aggelopoulos Purpose – The purpose of this paper is mainly to investigate how Greek Farmers perceive service quality provided by the Greek Ministry of Agriculture and secondly, to confirm the five quality dimensions proposed by the SERVQUAL...

... SERVQUAL and overall administration effectiveness (OAE) are integrated. The recycling pavilion service process of Isfahan municipality is examined. By distributing 120 questionnaires containing the 22 questions of the SERVQUAL instrument developed by Parasuraman et al. in four pavilions of four...

... dimensions in influencing patients' overall quality perceptions. Design/methodology/approach Empirical research using the SERVQUAL instrument was conducted in six NHS hospitals located in North Greece. A total of 137 usable questionnaires were collected. Findings The research...

... and intention ahead of previous studies. Norizan Mohd Kassim can be contacted at: norizanmk@qu.edu.qa © Emerald Group Publishing Limited 2009 The responsiveness dimension can be understood as the responsiveness dimension of the traditional SERVQUAL (Zeithaml et al., 2002...