...Su Mi Dahlgaard‐Park; Wieslaw Urban Purpose The paper seeks to evaluate the state of organizational service orientation in service industry in Poland; also to examine the influence of service orientation on key service performance, especially on the quality of service. Employing a cross‐sector...

... functions had been expanded to wider fields such as design, planning, decision making, engineering, management, teamwork, timing, and costing. It has also been introduced into the service industry, including government, banking and accounting, healthcare, education and research (see the work of Chan and Wu...

... for themselves, for their teams and also across their organizational boundaries. Baldrige Award recipients brought together all of their people, processes, strategies, and technologies to produce outstanding results. Business excellence Baldrige Award Leadership Manufacturing Service industries...