Costing training activity: a decision maker′s dilemma

Costing training activity is one of the most poorly performed business functions. Presents a pragmatic solution to the problem. Beginning with the philosophy that the decision to train is an investment decision like any other, a process focusing on performance factors is followed that takes into account direct and indirect costs,the measurement of alternatives and the estimation of net benefit. Throughout, the unavoidable use of qualitative inputs is documented, so that final results allow management to buy into the costing formula.