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Volume 25, Issue 4
1 April 1987
Management Decision Cover Image for Volume 25, Issue 4
Review Article| April 01 1987

Measuring Reliability in Service Industries

Publisher: Emerald Publishing
Online ISSN: 1758-6070
Print ISSN: 0025-1747
© MCB UP Limited
1987
Management Decision (1987) 25 (4): 46–51.
https://doi.org/10.1108/eb001462

Until recently the concept and practice of reliability has been applied mainly to tangible products — manufactured goods, components, machines, systems — there is now a growing effort worldwide to apply basic reliability techniques to service industries. Can they be effective?

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© MCB UP Limited
1987
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