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Some aspects of change strategy theory as they relate to the introduction of a group work‐measured incentive and maintenance planning scheme for a works engineering department in the heavy manufacturing process industry are set out. Types of change strategy are reviewed briefly, followed by a most important facet of change strategies, the question of the clients′ participation. The influence of the degree of commitment from top levels of the organisation and the effects of rewards available are discussed and related to the actual events.

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