Building the people’s capacity for change Available to Purchase

The vital factor in any of the “re‐” strategies (reinvention, re‐engineering, realignment, re…) is people’s personal capacity for accommodating change. The most successful organizational transformations include a focus on the readiness of the people as the real source of change. Proposes that a practical framework and tool kit approach can be used to build the critical internal capacity for change. Presents a case study of the framework as conducted in a customer‐focused human resources quality alignment project at the US Environmental Protection Agency (EPA).