Issues

Effects of organizational and serviceperson orientation on customer loyalty

Scott Colwell; Sandra Hogarth‐Scott; Depeng Jiang; Ashwin Joshi
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Explaining the unintended consequences of public sector reform

Abby Ghobadian; Howard Viney; John Redwood
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Intellectual capital disclosure, cost of finance and firm value

Raf Orens; Walter Aerts; Nadine Lybaert
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Renaming effect of brand value: state‐owned enterprises

Yen‐Chun Jim Wu
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Research in social responsibility: a challenge for management education

Pierre Kletz
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Predictive business – fresh initiative or old wine in a new bottle

Harri Jalonen; Antti Lönnqvist
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From open source in the digital to the physical world: a smooth transfer?

Nizar Abdelkafi; Thorsten Blecker; Christina Raasch
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KMS adoption: the effects of information quality

Ren‐Zong Kuo; Gwo‐Guang Lee
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Transcendental marketing: a conceptual framework and empirical examples

Fredrik Nordin
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Book Review

Event Studies: Theory, Research and Policy for Planned Events

Nnamdi O. Madichie
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