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Journal Articles
Customer satisfaction: the historical perspective
Available to Purchase
Journal:
Management Decision
Management Decision (2003) 41 (2): 195–198.
Published: 01 March 2003
Journal Articles
Reengineering the motivation to work
Available to Purchase
Journal:
Management Decision
Management Decision (2001) 39 (8): 666–675.
Published: 01 October 2001
