Fung Yi Millissa Cheung
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Journal Articles

A customer-dominant logic on service recovery and customer satisfaction

Fung Yi Millissa Cheung, Wai Ming To
Journal: Management Decision
Management Decision (2016) 54 (10): 2524–2543.
https://doi.org/10.1108/MD-03-2016-0165
Published: 21 November 2016
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Journal Articles

Do task- and relation-oriented customers co-create a better quality of service? : An empirical study of customer-dominant logic

Fung Yi Millissa Cheung, Wai Ming To
Journal: Management Decision
Management Decision (2015) 53 (1): 179–197.
https://doi.org/10.1108/MD-05-2014-0252
Published: 09 February 2015
View article titled, Do task- and relation-oriented customers co-create a better quality of service? : An empirical study of customer-dominant logic
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