... and leadership with examples and connections based upon experience. Findings Explains how the use of poetry and metaphors can be utilized by a leader to build trust and demonstrate empathy; how to communicate more effectively; and, how to inspire. Research limitations/implications Possible future...

.... The nature of digital literacy, “the ability to access networked computer resources and use them” (Gilster, 1997) is that it has mutability, taking on any form of technological communication. And, it is in the employment of digital literacy that the worker, and the networking environment, take on digital...

... Limited 2001 Internal marketing Participative management Strategic management Management styles Communications Do strategic plans sell themselves? Do lower level employees view the company in the same way as senior management? Do different departments collaborate and work closely...

... responsible for instigating and perpetuating organisational rumour and gossip, a review of the evidence fails to support this claim. Some organisational researchers have defined gossip as “the process of informally communicating value‐laden information about members of a social setting” (Noon and Delbridge...

... form of activity is already that of “communication” in some form or other. © MCB UP Limited 1999 Communications Organizations Organizational structure Stakeholders Work Over the past three years we, in the Open University’s Futures Observatory, have been quantifying (Mercer...

...Barron Wells; Nelda Spinks Developing and implementing a successful community image program is an organizational communication activity of utmost importance. No organization survives for long in a community in which it has a poor image. Usually, the community supplies the workforce, houses...

... isolating are stigmatising, tainting and intimidating. © MCB UP Limited 1998 Clients Communications Mergers and acquisitions Around the world banks are merging with increasing rapidity. There is a zest for centralisation and consolidation of banking services (Saunders and Walter...

... meaning (culture). Specific attention is given to symbolic devices which corporate leaders can use to both craft and sustain meaning structures. Communicative implications for leaders who desire to craft corporate meaning are provided. Suggestions for research contributing to the verification and critical...

...John Grundy; Jennifer Ginger Offers a glimpse of leading edge work in the management of geographically dispersed teams, looking at the practical aspects of using communication and information technology in business applications. © Company 1998 Communications Globalization Interactive...

... differences and communication; there are important cultural differences in the people and how they live and do business ‐ particularly in how they resolve conflict, since some conflict is almost unavoidable interculturally; there is often less organizational, social, and technological support than at home...

...Nelda Spinks; Barron Wells One category of persuasive communication directed towards customers, clients and other organizations is aimed at collecting overdue accounts. Examines the position of businesses which have overdue accounts and the position of persons holding these accounts. Then, presents...

... completed by employees. Uses data collected at two time points, approximately two years apart. Observes, from the findings, a common internal desire for organizational change, especially from a product/market perspective: efforts have been made to improve internal communications and re‐design certain jobs...

...Barbara McCain Analyses the need to prepare business students in the art of multicultural communication as we approach the millennium. Assesses four research areas: language codes; learning of roles and norms; affective speech development and applied communication. Of the four, applied...

...Ronald J. Burke Examines sources of information and communication within a single, large professional services firm. Three information sources were considered: interpersonal, official company publications and informal sources such as memos and e‐mail. Using anonymously completed questionnaires...

... frequently used words are open to distortion. © MCB UP Limited 1994 Communications Employees Managers I was gratified to be able to answer promptly, and I did, I said I didn′t know. Mark Twain′s Life on the MississippiWhen I use a word, it means what I choose it to mean...

... questioning the organization′s assumptions and values. © MCB UP Limited 1994 Change Communications Competitiveness Learning organizations Organizational change Strategy Teams In the increasingly turbulent environment, organizations are becoming more interested in new ways of gaining...

... potential users regarding both the meaning and implications of entering into outsourcing arrangements. Intends critically to examine the concept, implementation and management issues related to outsourcing information technology services. © MCB UP Limited 1993 Banking Communications Finance...

... the organizational security measures which are needed. © MCB UP Limited 1993 Communications Crisis management Japan Security strategy Terrorism United Kingdom USA 22 MANAGEMENT DECISION 31,1 Examines the need for managers to assess vulnerability. Terrorism as an International Business Crisis...

... is considerable and many negotiations have failed owing to cross‐cultural communications breakdown. Pointers are presented of the pitfalls to watch out for when undergoing cross‐cultural negotiations and how to avoid them so as successfully to complete agreements with those from other cultural backgrounds. ©...

...”. Eight recommendations are made for encouraging dissent in decision making. © MCB UP Limited 1991 Communications Decision Making Individual Behaviour Strategy DISSENT: AN IMPORTANT BUT NEGLECTED FACTOR IN DECISION MAKING 7 T he valuable contribution of dissent towards good decision...