... and leadership with examples and connections based upon experience. Findings Explains how the use of poetry and metaphors can be utilized by a leader to build trust and demonstrate empathy; how to communicate more effectively; and, how to inspire. Research limitations/implications Possible future...

...‐management model, tempting the imaginations of those historians who have waited for the next management wave to crest. © MCB UP Limited 2001 Management Technology Modelling Communications Nowhere is the advent of e‐commerce and the growth of “open” systems communication and control...

... financial and human). “Place” concerns the location of programs and the responsibility for implementation. “Promotion” refers to internal selling, advertising, promotion, incentives and disincentives. It also includes the communication media that support internal marketing programs (see Table IV). Managers...

... of their origins, functions and types. The focus of the paper then shifts to examine the influence of gender. Conclusions are drawn in the final section. © MCB UP Limited 2000 Communications Organizations Gender Stereotyping Have you heard the latest about the new manager...

... form of activity is already that of “communication” in some form or other. Over the past three years we, in the Open University’s Futures Observatory, have been quantifying (Mercer, 1998a, 1998b) important trends we saw emerging in our earlier qualitative work (Mercer, 1995, 1996a, 1996b, 1997a...

...Barron Wells; Nelda Spinks Developing and implementing a successful community image program is an organizational communication activity of utmost importance. No organization survives for long in a community in which it has a poor image. Usually, the community supplies the workforce, houses...

... it is an indicator of status which communicates swiftly to all those in the business circles within which people operate. The corporate world is very small. The word goes round as to who is in and who is out of favour. If suddenly you are not on the guest list for a major event sponsored by an influential corporate...

... meaning (culture). Specific attention is given to symbolic devices which corporate leaders can use to both craft and sustain meaning structures. Communicative implications for leaders who desire to craft corporate meaning are provided. Suggestions for research contributing to the verification and critical...

...John Grundy; Jennifer Ginger Offers a glimpse of leading edge work in the management of geographically dispersed teams, looking at the practical aspects of using communication and information technology in business applications. Communications Globalization Interactive video Teams Technology...

... Communications Expatriates International trade National cultures Training International assignments from anywhere, to anywhere ‐ whether in business, diplomacy, employment, technology transfer, education, or whatever ‐ typically involve journeys to “strange lands”. They are encounters with new ecologies...

...Nelda Spinks; Barron Wells One category of persuasive communication directed towards customers, clients and other organizations is aimed at collecting overdue accounts. Examines the position of businesses which have overdue accounts and the position of persons holding these accounts. Then, presents...

... completed by employees. Uses data collected at two time points, approximately two years apart. Observes, from the findings, a common internal desire for organizational change, especially from a product/market perspective: efforts have been made to improve internal communications and re‐design certain jobs...

...Barbara McCain Analyses the need to prepare business students in the art of multicultural communication as we approach the millennium. Assesses four research areas: language codes; learning of roles and norms; affective speech development and applied communication. Of the four, applied...

...Ronald J. Burke Examines sources of information and communication within a single, large professional services firm. Three information sources were considered: interpersonal, official company publications and informal sources such as memos and e‐mail. Using anonymously completed questionnaires...

... and the impact it may make. © MCB UP Limited 1994 Communications Employees Managers I was gratified to be able to answer promptly, and I did, I said I didn′t know. Mark Twain′s Life on the MississippiWhen I use a word, it means what I choose it to mean. Humpty‐Dumpty...

... ]. Does one view the organization as a group, an agent, a structure, a system, a culture or as a political entity? This article will examine the organization as a dynamic system and explore the nature of individual, team and organizational learning(see Figure 2). The level and flow of communication...

... potential users regarding both the meaning and implications of entering into outsourcing arrangements. Intends critically to examine the concept, implementation and management issues related to outsourcing information technology services. Banking Communications Finance Information technology...

... the organizational security measures which are needed. © MCB UP Limited 1993 Communications Crisis management Japan Security strategy Terrorism United Kingdom USA 22 MANAGEMENT DECISION 31,1 Examines the need for managers to assess vulnerability. Terrorism as an International Business Crisis...

... is considerable and many negotiations have failed owing to cross‐cultural communications breakdown. Pointers are presented of the pitfalls to watch out for when undergoing cross‐cultural negotiations and how to avoid them so as successfully to complete agreements with those from other cultural backgrounds. CROSS...

...”. Eight recommendations are made for encouraging dissent in decision making. © MCB UP Limited 1991 Communications Decision Making Individual Behaviour Strategy DISSENT: AN IMPORTANT BUT NEGLECTED FACTOR IN DECISION MAKING 7 T he valuable contribution of dissent towards good decision...