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Keywords: Customer requirements
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Journal Articles
Journal:
Management Decision
Management Decision (2012) 50 (1): 7–20.
Published: 03 February 2012
... Computers Customer requirements Customers Suppliers In many developed countries, over 70 per cent of the gross national product (GNP) was generated by services after the 1970's. As a matter of fact, service has become a major factor for economic growth and has dominated many modern economies...
Journal Articles
Journal:
Management Decision
Management Decision (1994) 32 (1): 20–26.
Published: 01 February 1994
.... In other words,they need to become a TQM hero, a TQM giant, a “Captain Marvel” and a legend in their own right. © MCB UP Limited 1994 Commitment Customer requirements Long‐range planning Management Organizations Participative management Quality Statistical process review Strategy...
