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Keywords: Customer requirements
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Journal Articles
Journal:
Management Decision
Management Decision (2012) 50 (1): 7–20.
Published: 03 February 2012
... application fields, and is ready for further administration. Experiential marketing Kano model ICT‐enabled service Computers Customer requirements Customers Suppliers In many developed countries, over 70 per cent of the gross national product (GNP) was generated by services after the 1970's...
Journal Articles
Journal:
Management Decision
Management Decision (1994) 32 (1): 20–26.
Published: 01 February 1994
.... In other words,they need to become a TQM hero, a TQM giant, a “Captain Marvel” and a legend in their own right. Commitment Customer requirements Long‐range planning Management Organizations Participative management Quality Statistical process review Strategy TQM There are many...
