...Mir Dost Purpose This research addresses two crucial questions: (1) Why do creative employees intend to quit (IQ)? and (2) To what extent do firm-level talent retention strategies, such as employee empowerment, participation, job security and job satisfaction, moderate the link between employee...

...Mo Zhang; Ruoqi Geng Purpose In accordance with the commitment–trust theory, employee attitudes and behaviours mediate the impact of empowerment on service recovery performance. The purpose of this paper is to extend the self-regulating process model and develop a structural framework...

... in comparison to a portfolio of others not chosen. No one wants to pursue a path that cannot legitimately claim some aspect of “best” and “best” is by definition, a comparative position. © Emerald Group Publishing Limited 2015 Decision making Engagement Empowerment Communication Silence...

...BeomCheol (Peter) Kim; Erwin Losekoot; Simon Milne Purpose This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach...

... and contribute positively to the development of the available knowledge base. The time‐span and design of this paper offers a unique perspective on poverty eradication efforts. Apartheid Empowerment Poverty Racial discrimination South Africa © Emerald Group Publishing Limited 2007...

... and consistently attainable. Education and research should firmly alter its focus to concentrate on empowerment, a concept that has been consistently tied to important organizational outcomes. Greater benefit can be attained by refining and advancing our understanding of empowerment (while instructing students...

..., replacing owners and state bureaucracy with empowered workers at the helm of Yugoslav firms. Over time, the world’s largest experiment in empowerment went awry, however. A state‐supported neo‐Taylorism with a “thinking tank” and a separate “working tank,” evolved which represented little real empowerment...

... teams, evaluates barriers, and suggests steps for successful implementation of self‐directed process teams. © MCB UP Limited 1999 Teams Sociotechnics BPR Employees Empowerment Self‐directed work teams have become more common as the evolution of TQM continues. Self‐directed...

...Mohammed Rafiq; Pervaiz K. Ahmed A great deal has been written on the subject of empowerment of employees in the manufacturing industries, yet its application in the services area is relatively under‐developed. Any rigorous examination of the literature shows that empowerment is not suitable...

... technology led as well as close to the customer, because customers often lack foresight (e.g. the Sony Walkman). Employees must be committed to customer satisfaction through inspirational leadership, empowerment in cross‐functional teams, and a customer‐focused corporate culture. People must instinctively...

...Dean Elmuti The introduction of employee empowerment through a self‐managed work teams programme into an organization further requires the introduction of multifaceted changes in person‐job relationships and the whole organizational hierarchy. The self‐managed teams concept can be seen...

...Tom McConalogue Argues that real delegation and empowerment are skills which have to be learned. In the present turbulent environment, managers have to learn to push decision making downwards, say “no” to the unreasonable demands of colleagues and their boss and spend less time on trivial, day...

...Robert E. Ripley; Marie J. Ripley Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement empowers workers...