...Cláudia Miranda Veloso; Sónia Calado; Etelvina Vaz Miranda; Bruno Barbosa Sousa Purpose This study investigates the determinants of taxpayer satisfaction and loyalty towards digital fiscal services provided by the Portuguese Tax Authority, focusing on user experiences with its online platforms...

...). The statistical program SPSS 24 (Statistical Package for the Social Sciences) and IBM SPSS Amos 28 Graphics (confirmatory factor analysis and model estimation) were used for data analysis. Findings The results show that in order to increase and maintain visitor loyalty to the tourist destination, two...

.../methodology/approach This paper studies the relationships between past purchase in a social enterprise, consumer happiness, satisfaction and three indicators of loyalty: repurchase intention, word-of-mouth (WOM) intention and willingness to pay more. In addition, it analyzes the moderating role of altruistic...

... sold online and differential pricing are discussed. Pricing policies for on‐line marketing are examined with a special emphasis on differential pricing, customer loyalty and segmentation. With the help of secondary data, online pricing strategies used by hotels on the Internet are evaluated. Finally...

...Jennifer Rowley The use of IT in the customer service transaction has revolutionised the potential for data collection associated with customers and transactions. Two key tools in this transformation are loyalty cards and electronic or e‐shopping over the Internet. How can the customer...

...Jay Kandampully; Ria Duddy While service quality has proved an essential ingredient in convincing customers to choose one organisation over another, many organisations have realised that maintaining excellence on a consistent basis is imperative if they are to gain customer loyalty. This long‐term...

...Thad B. Green; Jay T. Knippen This prescriptive piece looks at loyalty as an important part of a relationship with an organisational superior. It presents six“steps” in demonstrating loyalty: preparing to recognise loyalty situations; identifying loyalty situations; deciding whether to demonstrate...