... only From the 1990s onwards, service efficiency became a central issue in public management (D’Inverno et al., 2018 ; Titl and De Witte, 2021). Recent global economic crises and the constant need for governments to implement effective public policies at the lowest possible cost make...

...Rocco Palumbo; Elena Casprini; Mohammad Fakhar Manesh Purpose Institutional, economic, social and technological advancements enable openness to cope with wicked public management issues. Although open innovation (OI) is becoming a new normality for public sector entities, scholarly knowledge...

...) and emergency networks (e.g. Kapucu et al., 2010 ; Robinson et al., 2013). 30 04 2018 02 01 2019 24 03 2019 23 04 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Capabilities Public management Public...