...Fotios Vouzas; Christina Nizamidou; Demetres Subeniotis; Kyriaki Stamatiadou Purpose This paper aims to explore how employee motivation influences the interrelationship between an organization’s investment in safety and quality and its familiarity with crisis management (CM) procedures. Drawing...

... sectors. Findings Our findings provide empirical evidence of the positive effects of the shift in consumption behavior toward the sharing economy brought about by (1) consumers’ intrinsic motivations, (2) the quality of the platform and (3) the human asset-based categories of products offered...

...Danilo Abis; Patrizia Pia; Yam Limbu Purpose This review aims to present the state of the art regarding the impact of financial technology (FinTech) on financial inclusion and its implications for consumers and institutions in terms of accessibility, usage and quality. An integrated framework...

... which it decreases. Similarly, the quality of performance is highest under moderate levels of workload, which provides evidence against a tradeoff between quantity and quality. Research limitations/implications – The study uses a unique set of data from one firm, which limits generalizability...

... that conscientiousness is strongly correlated with quality (ρ=0.44). “This makes sense because conscientious people plan and organize their work, and are careful, thorough, and detail oriented. Such individuals are more likely to spot problems and errors in processes and output” (Barrick and Mount, 2000 , p. 19...

...Erwin Rausch; Erwin Rausch; Charles Anderson Purpose This paper is intended to offer a practical perspective on how to achieve high quality of decisions. Design/methodology/approach The paper uses an inductive approach by looking at all the issues that deserve consideration in one or more...

...” in 2003 by “China Light Industry Quality Assurance Center”. Kangbeier Company regards “Sister Ma” as a banner; which not only merges the traditional techniques and culture into products, but also creates more dainties adding into life filled with sweetness. “Sister Ma” that means “Sweet times shared...

...Simmy Marwa; Mohamed Zairi Purpose The purpose of this paper is to explore the link between causes of corporate collapse/demise and the concept of quality. Design/methodology/research The paper is informed by a review of literature on corporate collapse and quality management. A literature...

.... There is no genuine external measure of quality – citations can be manipulated therefore rankings can be manipulated. © Emerald Group Publishing Limited 2006 General management Management history Research methods Quality As Management Decision enters its 44th year of publication...

... that traditional quality assurance methods, such as product inspection after manufacture, were inefficient at finding the source of variations, which occurred throughout the production process. He pointed out that all business processes had to be considered and that they all needed feedback loops in order...

...Mark Wilcox Dr W.A. Shewhart, “founder” of the modern quality movement and inventor of the control chart, was greatly influenced by the pragmatist philosopher, C.I. Lewis. However, Lewis's influence is less clear. Shewhart did not refer to Lewis in his 1931 book and it was not until the 1939...

...Caroline Stenbacka This article consists of two parts, starting with a discussion about generally accepted quality concepts in research, criticising them from the qualitative perspective. The article concludes by suggesting alternative concepts to be used for securing quality when pursuing...

...Mosad Zineldin This paper is a continuation of our research effort to develop a new approach to total relationship management. It is a theoretical and conceptual one, providing marketing and management ideas on how to integrate total quality management (TQM) and total relationship management (TRM...

..., for example, perceived service quality, satisfaction and value have played an important role in service management. However, in a business setting it is more appropriate to study both the seller’s and the buyer’s perceptions. This paper proposes a configuration map to depict both parties’ perceptions...

...G. Dennis Beecroft Many organizations treat strategic planning as a confidential exercise. While more and more organizations practice quality improvement initiatives, they fail to see the linkage between quality, productivity and profitability. Therefore, the impact of these improvement efforts...

...Giuliano Noci; Giovanni Toletti Over the last year, the introduction of effective quality systems and the achievement of high quality products represented fundamental competitive incentives for the adoption of total quality management practices. Unfortunately, many empirical studies demonstrate...

...Keith Grint Suggests that the progress made towards the acquisition of quality through TQM, ISO 9000, BPR, BSCs (balanced score cards) and all the other related TLAs (three letter acronyms) and techniques is in danger of consuming itself through a process in which the goal is displaced by the means...

... responsibility and the issue′s centrality; the importance of the issue in the strategy process; and the importance of environmental auditing. Energy management Environment Green issues Quality Over the last decade, environmental issues have become increasingly significant to policy makers...

... organizations. Features approaches and underlying competitive philosophies to productivity management and their control systems. Reveals the prominence of productivity and quality in Japanese operations strategy through both analysis and models. Draws comparisons with the West through a discussion on how...

.... Develops a tool,quality executive development (QED), aimed at assisting the MD/CEOs in auditing their agendas. 1 Pre‐work I in which the MD/CEO is asked to review systematically the corporate culture and management philosophy of the company using brief worksheets. The orientation is to undertake...