... Limited Licensed re-use rights only Management practices Quality management Firm performance Process management Manufacturing Driven by the need for continuous improvement and sustained customer satisfaction, many organizations have adopted quality management (QM) programs (Sahoo...

...Simmy Marwa; Mohamed Zairi Purpose The purpose of this paper is to explore the link between causes of corporate collapse/demise and the concept of quality. Design/methodology/research The paper is informed by a review of literature on corporate collapse and quality management. A literature...

...Mahour Mellat‐Parast; Lester A. Digman Purpose This paper aims to investigate the role of quality management (QM) practices in the success of strategic alliances. Design/methodology/approach Through a review of the literature, a conceptual model employing a relational view of inter...

... of the five sections and pick the areas that appear most relevant to [our] competitive situation” (Peters, 1987, p. 40). © Emerald Group Publishing Limited 2006 Quality management Narratives Management gurus Business excellence The management commentator, Tom Peters has been celebrated...

... of highly skilled craftsman who carefully hand‐built almost anything, from silverware to glassware, from houses to furniture, from automobiles to machine tools. © MCB UP Limited 2003 Customer satisfaction Customer service Service quality Quality management Total quality management...

... of variation, exceeding customer expectations, consensus, and all the other terms and concepts associated with total quality management (TQM)[1]. Nevertheless, no one has repealed the business cycle, good intentions do not guarantee success, and new paradigms may not fully exploit their promises. In his...

... and systems. Empowerment Innovation USA Quality management 20 MANAGEMENT DECISION 30,4 A ll employees must be allowed to share the responsibility for quality, improvement and customer satisfaction. Empowerment, the Cornerstone of Quality: Empowering Management in Innovative Organizations in the 1990s...