... Highlights the increasing interest in how and why employees seek feedback on their performance, the role it plays in their ability to learn from past behavior and improve on it, and the consequent importance it has for the company. If your company regards employees who constantly seek...

... the customers’ problems and respond to their requests in the most efficient manner. © MCB UP Limited 1997 Customer satisfaction Customer service Feedback Training USA Developing an effective customer service system can be one of the most rewarding objectives an organization can achieve...

... 1997 Feedback Management styles Subordinates Supervisors Just because you are the subordinate and he or she is the boss does not necessarily mean that you are forever subject to your boss’s whims. It merely means that your tool bag is smaller than that of your boss and that, at times...

... Texaco in the UK introduced self‐development using 360° feedback as part of the company’s quest to move away from hierarchical management. Describes the firm’s Mpower initiative. Feedback Management development Oil industry Performance appraisal Self‐development United Kingdom...

...Derek Curtis Suggests that once companies introduce 360‐degree feedback, it becomes an established part of their performance appraisal system. Provides reasons why one‐dimensional feedback is often not enough, and how 360‐degree feedback can increase individuals’ awareness of how they are perceived...

...Mike Bell Recounts the experiences of a line manager and consultant, and his attempts to transform performance appraisal for the benefit of the individual, manager and organization. Describes the methods by which appraisal was handed back to the staff, using upward feedback from internal customers...