... Laughter, play and a sense of humor are key tools for improving communication. They can help team members to become more creative, collaborative and customer‐centered. They can also lower stress and accelerate learning. Claims that, without humour at the workplace, there can be no real empowerment...

...Jacqueline Miller Addresses the value of laughter, play and a sense of humour as tools for improving communication, innovation and empowerment. Organizations around the world are hiring the author, and other facilitators, to deliver playful and humorous programmes designed to help team members...