... area. © MCB UP Limited 1997 Internal communications Interpersonal communications Skills Training Rudyard Kipling once described words as “the most powerful drug used by mankind.” It is a sentiment with which staff of Levi Strauss can sympathize. Many of them have become...

... Empowerment Humour Interpersonal communications Team building Research appears to show that humour, laughter and enjoyment can make a significant difference to job satisfaction and work performance. Jacqueline Miller reports. You spend well over a third of your daily time performing...

... Appraisals Assessment Interpersonal communications Role play At a time when most businesses are concentrating on survival, one new company looks likely to grow rapidly in 1996. In less than 18 months, Roleplay UK has established itself as the leading supplier of professional role players throughout...

... of listening and their pros and cons. © MCB UP Limited 1993 Face‐to‐face communications Facilitators Interpersonal communications Listening ...

... on drama as a learning medium. Suggests that such a technique has many advantages over role‐play and video, and outlines a workshop session, using this technique, and its rationale. © MCB UP Limited 1993 Interpersonal communications Learning Role play Training techniques Video ...

... person by understanding attitudes and emotions is underlined by TA. People′s attitudes and emotions have to be handled carefully, TA being based on mutual agreement, and empathy with the counsellors and people involved can only be good. © MCB UP Limited 1992 Individual behaviour Interpersonal...