... training United Kingdom Less downtime during product changeovers, greater reuse of rejected raw materials, a safer working environment and better customer service are among the benefits of a training program for supervisors at the float‐glass manufacturing subsidiary of UK glassmaker Pilkington...

... and development unit is a one‐stop shop that provides answers to these types of question. © MCB UP Limited 1997 Career development Expatriates Human resource management International trade Telecommunications industry United Kingdom The Cable and Wireless group employs some 60,000 people...

... priorities. But there are signs that this is changing. © MCB UP Limited 1997 Trade unions Training United Kingdom “Not a penny off the pay, not a second on the day”. This rallying call for trade unionists in the miners’ dispute which preceded Britain’s general strike of 1926...

... Limited 1997 Business strategy Career development Self‐development Training United Kingdom The chief executive of UK computer firm ICL views the company’s human‐resource development arm as a corporate lever of change. “This captures perfectly the role that training needs to occupy...

... of their subordinates. Employees must gain their team leader’s agreement to any training. Managers are encouraged to develop skills in handling people. Human resource management Leadership Managers Performance management Recognition Training United Kingdom Walt Disney once said: “You can dream...

... Telecommunications industry Training techniques United Kingdom The mobile phone industry is so fast moving that British company Mercury One 2 One has to issue a daily update on changed procedures to customer service employees. Against such a background, managers bear considerable responsibility...

... at a Blue Circle Cement plant. © MCB UP Limited 1997 Accidents Cement industry Incentives Safety Training United Kingdom Across the Western world, national lottery draws vie with the most popular soap operas for top slot in the television ratings war. Few things, it seems, incite...

..., the topics covered and the benefits achieved on personal and company levels. Insurance companies Management development Marketing Training techniques United Kingdom “If it ain’t broke, don’t fix it” is the siren call which still, sometimes, consigns management development to the remedial arena...

...‐development United Kingdom The JR management style, in the hit television serial Dallas, is a million miles away from modern notions of empowerment. Oil companies have traditionally had a committee‐based management style in their headquarters, and a command‐and‐control style...

.... © MCB UP Limited 1995 Creativity Customer care Employees Objectives Skills shortages Success Training United Kingdom Almost 19,000 UK organizations representing 24 per cent of the workforce are now committed to or have achieved the Investors in People standard. Outcomes include...

... Romania United Kingdom Leadership is a critical success tactic in managing change and organizational well‐being, especially at board director level but, argues Michaela Kelemen of Templeton College, most studies derive from Anglo‐Saxon models, cultures and companies. She reports on her unique cross...

...‐year‐old history to help to build on past achievements. © MCB UP Limited 1995 Exit interviews Job mobility Productivity Staff turnover United Kingdom The high level of job change in the UK is a key contributor to low productivity. Arnold Kransdorff evaluates a cost‐effective...

... Employers Organizational change Surveys Technological change Training Trends United Kingdom The Employment Department′s Employers′ Manpower and Skills Practices Survey[ 1 , 2 ] provides pointers to training trends, as shown by this report from the ED′s Labour Market Quarterly Review, especially...

... United Kingdom This survey had four objectives: 1 To establish the level, range and scope of current management education, training and development (METD) activity in small and medium‐sized enterprises. 2 To identify good practice. 3 To assess barriers to METD including issues...

... Company 1994 Competences Leadership Management Managerial power Motivation United Kingdom The 1993 British Quality of Management Awards, sponsored by Sundridge Park Management Centre and MORI, provide revealing insights into management attributes, and into whether UK managers excel...

... Limited 1993 Customer satisfaction Customer service Training United Kingdom ...

...John Griffiths Reports on the changes in bus and coach services in the United Kingdom, owing to the Transport Act of 1986, which brought about deregulation. Examines several cases across the country, including Great Yarmouth, London and Plymouth. Suggests that management has proven that it can...

... Corporate culture Education Management techniques Strategic management United Kingdom ...

... performance. © MCB UP Limited 1993 Corporate culture Empowerment Innovation Team building Teamwork United Kingdom ...

... 1993 Education Performance appraisal Retailing Training United Kingdom ...