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Journal Articles

Need satisfaction and frustration scale (NSFS): adaptation and validation for Brazilian gig work context

Paula Martins Nunes, Mauro Enrique Carozzo-Todaro, Teresa Proenca

Management Research: The Journal of the Iberoamerican Academy of Management (2023) 21 (2): 145–166.

https://doi.org/10.1108/MRJIAM-06-2022-1320

Published: 02 March 2023

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Journal Articles

Empowerment in call centers and customer satisfaction

Teresa Proenca, Helena Rodrigues

Management Research: The Journal of the Iberoamerican Academy of Management (2021) 19 (2): 143–161.

https://doi.org/10.1108/MRJIAM-01-2021-1129

Published: 07 June 2021

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Journal Articles

Frontline employee empowerment and perceived customer satisfaction

Teresa Proenca, Ana Torres, Ana Sofia Sampaio

Management Research: The Journal of the Iberoamerican Academy of Management (2017) 15 (2): 187–206.

https://doi.org/10.1108/MRJIAM-04-2016-0663

Published: 19 June 2017

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